Refund policy

Return & Refund Policy

Every Buckler glove is custom made to order. Because each glove is built to your design, all custom gloves are final sale. We don't accept returns or exchanges for a change of mind, sizing preference or design choices.

If something is wrong with your glove

If your glove arrives defective, damaged, or different from the order you approved, contact us as soon as it arrives at connect@bucklerbaseball.com with your order number and photos. Once we confirm the issue, we'll repair, remake or replace the glove at no cost to you.

1-Year Limited Warranty

Every custom glove is covered against defects in materials and workmanship for 1 year from the date of purchase. Approved claims receive a free repair, replacement or equivalent store credit.

The warranty doesn't cover:

• Normal wear and tear, including leather softening or color fading
• Damage caused by misuse, improper care or unauthorized modifications
• Personalization you approved, such as spelling, numbers, logos or colors

Order changes and cancellations

Production starts shortly after you place your order. If your order hasn't entered production yet, we may still be able to change or cancel it, so contact us right away with your order number. Once production has started, orders can't be changed or cancelled.

Refunds (orders cancelled before production)

If an order is cancelled before production starts, the refund goes to your original payment method. Card refunds typically take 7 to 10 business days to appear, depending on your bank.

Questions? Email us at connect@bucklerbaseball.com.